Recording NSFs

You can add an insufficient fund fee (NSF) to a tenant/costumer account in two ways: either as a non-recurring charge, or as a recorded NSF. See "Adding Charges"

Adding an NSF as a charge only adds the charge amount to the tenant/customer account. However, recording an NSF adds the NSF fee your HA charges to the tenant/customer account, adds the full balance of the payment that was returned for insufficient funds, and adds the NSF fee the bank charges your HA.

Note: You maintain your agency's NSF fee amount, the bank NSF fee amount and other NSF information in the Setup area of the program. See "Setting Up Agency and NSF Settings"

Note: Click here to find out how NSFs affect General Ledger. See "Record an NSF Check"

From the Main Menu screen, click TENANTS or RECEIVABLES. The Browse Tenant Leases or Browse Customers screen appears with all current leases or active customers displayed in a table.

Select how you want to order the tenant or customer table from the ordered by drop-down list, enter the search criteria in the search for field and click GO. The first tenant/customer to match the criteria is highlighted in the table.

Highlight the tenant/customer record you want to work with and double-click, or click

. The Tenant Management screen or Maintain Customer Information screen opens with the Tenant Information tab or Account Summary tab selected.

Select the Payment History tab. Displayed in a table are all the tenant's/customer’s payments.

Select and highlight the payment that was returned for insufficient funds and for which you want to record as an NSF and then click

on the toolbar.

Select “Record NSF Check” from the menu that appears. The Record NSF Wizard is initiated.

Hint: The non-editable customer name field appears at the top of the screens. Use this to verify that you are entering information for the correct account belonging to the correct tenant/customer.

Verify the payment date and the amountand then click START.

Select the bank account to which you are adding the NSF, specify the NSF transaction date (when the NSF takes effect), and then enter the amount charged to the tenant by your PHA. This is the fee applied to the tenant’s account by the PHA when a check the tenant has given as payment is returned by the bank as NSF.

Select the account to which you are charging the NSF and enter the amount charged by the bank to your PHA, if any. This is the fee that the PHA is charged by the bank when a tenant check is returned NSF. Since this amount was charged to your HA, it is posted directly to General Ledger and not the tenant/customer account.

10.

Specify the bank fee date and click NEXT to continue.

11.

Review and confirm the NSF information you have set up and click FINISH to record the NSF charge to the tenant/customer account. The Payment History tab appears again with the recorded NSF amount displayed in the table.